FAQ

YOUR “100% HAPPINESS OR YOUR MONEY-BACK” GUARANTEE

100% Right or 100% Free! Uunconditional Warranty. We are not happy until your are!
If within twenty-four (24) months from the completion date of your installation you are not completely satisfied with the workmanship, manufacturer’s specified performance of the system we installed, our people or level of service; we will make any modifications to our installation as necessary to achieve your happiness or repair or replace any component at no charge to the customer (within the equipment specified limitations and sales agreement work scope; efficiency and/or model upgrades or brand changes are not included).

If we are unable to satisfy your concerns within the scope of our agreement, we will remove the system within thirty (30) days of your written request and refund 100% of your money so that you may purchase a new system from another contractor of your choice.

Should we fail to meet or exceed your expectations or those promised by us, we will buy back your system plus any interest paid for the first two (2) years.

NOTE: Your original system, when removed, will be recycled and is not available to be reinstalled should you decide to invoke this guarantee. This guarantee only applies to our Recommended Complete Upgrade Systems. Customer must afford company every opportunity to remedy complaint when notified. Excludes work by third parties, existing improper duct design, whether known or unknown, seen or unseen. Company shall be allowed three opportunities for corrective action.

What are your business hours?

Our company operates from 8 AM to 6 PM, five days a week, 365 days a year. We also provide holiday and overnight emergency services from 6 PM to 8 AM, regardless of weather conditions, every day of the year. And, a Comfort Solutions Heating and Air a team member is available to answer your call 24/7/365—so you never have to deal with a frustrating maze of voice recordings.

What should I know about Comfort Solutions Heating and Air technicians?

We employ our own repair and installation teams. We do not subcontract ANY work! Our indoor climate specialists are fully trained and NATE-certified. In addition, they undergo stringent background checks and are insured for your protection and peace of mind.